The purpose of this Policy Note is to inform Revere Rugs website users about all information that we record and process about you. It covers all piece of information that could identify our website user (“personal information”) and information that could not. By the definition of the law the term “process” means collect, store, transfer, use or otherwise act on information.
We understand how important it is to your privacy and confidentiality and we protect your information from falling into the hands of a third party. We can confirm that we do not share, sell or disclose any information that is collected through our website to a third party.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR). By Law we are obliged to tell you about your rights and our obligations to you in regard to process and control of your personal data. Please read the information provided at www.knowyourprivacyrights.org.
How we handle your information
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. To carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. This can include:
- Name and address
- Contact information including email address
- Payment details
- Demographic information such as preferences and interests
- Other information relevant to customer surveys and/or offers
How we may use your information:
- To verify your identity for security purposes
- To confirm and complete orders you have placed
- To provide you with our services
- To response to your enquiries
- To send you marketing emails for new products, special offers and updates
- To provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter a legal contract.
Additionally, we may use this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Reviews you post on our website
Our website allows you to post reviews about the product or service you have purchased. Your review can be viewed by other visitors to our website. However, no information other than your name and item review will be shared. We do not specifically use this information except to allow it to be displayed on our website. We do store it, and we reserve a right to use it in the future in any way we decide.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete your review with your personal information that you have posted. You can make a request by contacting us at: email@example.com
Information relating to your method of payment
All payment methods through our website are safe and secure. We do not keep card details on our system for extra security. Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on the website of PayPal. That page may be branded to look like a page on our website, but it is not controlled by us.
Sending a message to our support team
When you contact us through our website or by e-mail, we collect the data you have given to us to reply with the information you need. As well as this, we record your request and our reply to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience, and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely. Our website uses third party cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
An example is that we use Google Analytics to measure the performance of our website. We may use the information we obtain from your use of our cookies for the following purposes:
- to improve the website’s usability
- to analyse your use of our website
- to provide certain interactive functionality, such as remembering your answers to previous questions on a multi-page questionnaire
Most of browsers allow you to refuse to accept cookies, and to delete ones that have been placed on your computer.
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.
To assist in combating fraud, we share information with credit reference agencies. Relating to customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
Data may be processed outside the European Union
Our websites are hosted in UK. We may also use outsourced services in other countries from time to time in other aspects of our business. Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at: firstname.lastname@example.org.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested
- to comply with other law, including for the period demanded by our tax authorities
- to support a claim or defence in court
Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.